Shipping Policy
Last Updated: 01 October 2026
At Anantha Naturals, we take reasonable care to process, pack, and dispatch your orders safely and efficiently. This Shipping Policy explains our order processing, shipping charges, delivery timelines, and procedures for delivery-related issues.
1. Delivery Address
A complete and accurate delivery address is essential for successful delivery.
Before completing your order, please carefully check:
Full name
Complete postal address
PIN code
Mobile number
Email address
Customers are responsible for providing accurate and complete delivery information.
Anantha Naturals is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
2. Order Processing
Orders are processed after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays, or other non-working days may be processed on the next working day.
If the ordered products are available in stock, we generally aim to pack and dispatch the order within 3 working days.
If a product is temporarily unavailable or requires additional preparation, dispatch may take longer. In such cases, we may communicate the expected dispatch timeline to the customer.
3. Delivery Timeline
After dispatch, orders are generally delivered within 3–7 working days, depending on the destination and courier serviceability.
Delivery timelines are estimates and are not guaranteed delivery dates.
Orders delivered to remote locations or areas with limited courier serviceability may require additional time.
4. Shipping Charges
Free shipping is available on orders above ₹3,000, subject to applicable delivery conditions and serviceability.
For orders below ₹3,000, applicable shipping charges may be displayed during checkout and added to the order total.
Any applicable shipping charge will be shown before the order is completed.
5. Tracking Information
Once your order has been dispatched, tracking information may be provided through the email address, mobile number, or other contact details associated with your order, where tracking is available.
Please allow reasonable time for courier tracking information to become active after dispatch.
6. Delayed Delivery
Although we generally aim to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances beyond our reasonable control, including:
Courier or logistics delays
Weather conditions
Transportation disruptions
Public holidays
Strikes or operational disruptions
Natural events
Remote-location delivery
Incorrect or incomplete delivery information
Unsuccessful delivery attempts
A delivery delay does not automatically qualify an order for a refund or compensation.
If your order has been delayed beyond the expected delivery period, please contact us with your Order ID so that we can assist in checking the shipment status.
7. Delivered but Not Received
If your order is marked as delivered but you have not received it, please contact us as soon as possible with your Order ID and delivery details.
We may investigate the matter with the applicable courier or logistics service provider.
The resolution will depend on the outcome of the delivery investigation and the circumstances of the shipment.
8. Incorrect or Incomplete Address
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, the shipment may be delayed or returned to us.
If the shipment is returned to Anantha Naturals because of an incorrect or incomplete address provided by the customer, additional shipping or re-delivery charges may apply.
Any applicable charges will be communicated to the customer before re-dispatch.
9. Customer Unavailability
Customers are responsible for being available to receive their orders.
If delivery fails because the customer is unavailable, does not respond to delivery attempts, or refuses to accept the shipment without a genuine product-related concern, the shipment may be delayed or returned to the sender.
If the shipment is returned to Anantha Naturals, any request for re-delivery or refund will be reviewed based on the circumstances.
Applicable additional shipping or reverse-logistics charges may apply where reasonably necessary.
10. Damaged or Tampered Package
If the package appears visibly damaged, opened, leaking, or tampered with at the time of delivery, customers are encouraged to document the condition of the package and contact us as soon as possible.
For damaged, missing, incorrect, spoiled, expired, or defective products, please refer to our Return & Refund Policy.
Eligible product-related concerns generally need to be reported within 48 hours of delivery.
11. Lost or Undelivered Shipments
If an order appears to be lost or remains undelivered beyond a reasonable period, please contact us.
We may coordinate with the applicable logistics provider to investigate the shipment.
Depending on the outcome of the investigation, Anantha Naturals may provide an appropriate resolution, which may include re-shipment or refund where applicable.
12. Non-Serviceable Locations
Delivery availability depends on courier serviceability for the destination provided at checkout.
If a location is not serviceable, or becomes unavailable for delivery after an order has been placed, we may contact the customer regarding an alternative resolution.
If the order cannot reasonably be fulfilled because the destination is not serviceable, the order may be cancelled and the applicable payment refunded to the original payment method.
13. No Cash on Delivery
Anantha Naturals currently does not offer Cash on Delivery (COD).
Orders must be paid using the payment methods made available on the Website at the time of purchase.
14. Contact Us
For shipping, delivery, tracking, or order-related queries, please contact us:
ANANTHA ORGANIC PRODUCTS PRIVATE LIMITED
Brand: Anantha Naturals
Address:
Sy No 50-1D, Uppanesinapalli, Chigicherla, Dharmavaram Mandal,
Sri Sathya Sai District – 515672, Andhra Pradesh, India
Email:contact@ananthanaturals.com
Support: 9108705112
When contacting us regarding a shipment, please provide your Order ID and the mobile number used when placing the order.
© 2026 ANANTHA ORGANIC PRODUCTS PRIVATE LIMITED. All Rights Reserved.
