Terms of Service

Last Updated: 01 October 2026

Welcome to Anantha Naturals.

These Terms of Service (“Terms”) govern your access to and use of the Anantha Naturals website, including browsing the website, creating an account, placing orders, purchasing products, and using any services or features made available through the website.

The website is operated by:

ANANTHA ORGANIC PRODUCTS PRIVATE LIMITED
GSTIN: 37AAZCA8114D1ZF
Sy No 50-1D, Uppanesinapalli, Chigicherla, Dharmavaram Mandal,
Sri Sathya Sai District – 515672, Andhra Pradesh, India.

Email:contact@ananthanaturals.com
Customer Support: 9108705112

By accessing or using our website or purchasing products from us, you agree to these Terms of Service and the policies referred to in these Terms. If you do not agree with these Terms, please do not use our website or purchase products through it.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

These Terms apply to all visitors, customers, users, and other persons accessing or using the website.

We may update these Terms from time to time. The latest version will be published on this page.

2. Products

Anantha Naturals offers food, natural, and related products through its website.

Our products may include:

• Cold-pressed oils

• Pulses

• Millets

• Flours

• Moringa powder

• Banana powder

• Dry fruits and fruits

• Other products made available on the website from time to time

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, quantities, and other information displayed on the website are accurate.

However, products made from natural ingredients may naturally vary in colour, texture, appearance, aroma, or other characteristics.

Product photographs are provided for general representation, and the actual product may have reasonable variations.

We reserve the right to modify, discontinue, replace, or limit the availability of any product at any time, subject to applicable law.

3. Product Information and Usage

Customers are responsible for reading the product label, description, storage instructions, usage instructions, and other information provided with or displayed for the relevant product.

Products must be used and stored according to the applicable instructions.

Anantha Naturals shall not be responsible for issues arising from improper storage, misuse, alteration, or handling of products after delivery.

Nothing in these Terms is intended to replace the product label or legally required product information.

4. Pricing

All prices displayed on the website are subject to change.

We reserve the right to change product prices, discounts, offers, and promotional prices at any time.

The applicable price and any applicable charges will be displayed during the purchase process.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where applicable, cancel the affected order and process the applicable refund.

5. Orders

When you place an order through our website, you are requesting to purchase the products selected by you.

An order will be considered accepted when we confirm the order through the website or through a communication channel used by us.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability;

• Incorrect product information or pricing;

• Suspected fraudulent or unauthorized transactions;

• Incorrect billing or delivery information;

• Unusually large or duplicate orders;

• Delivery restrictions; or

• Violation of these Terms.

If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded in accordance with our refund process and applicable law.

6. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include your name, mobile number, email address, billing information, shipping address, and other information required to process your order.

You are responsible for ensuring that the information provided to us is accurate.

If incorrect or incomplete information provided by you results in a delivery problem, additional delivery attempt, or return to origin, any applicable consequences may be communicated to you separately.

7. Payment

Payments for orders may be made using the payment methods made available on the website.

Cash on Delivery (COD) is not available.

All orders must be paid through the available online payment methods before the order is processed for delivery.

Payment transactions may be processed through third-party payment service providers. Such transactions may also be subject to the terms and policies of the applicable payment service provider.

8. Shipping and Delivery

We aim to deliver orders within approximately 3–7 days from the applicable order-processing date, subject to product availability and delivery location.

Delivery times may vary due to factors including:

• Delivery location;

• Product availability;

• Courier or logistics delays;

• Weather conditions;

• Public holidays;

• Natural events;

• Operational disruptions; or

• Other circumstances beyond our reasonable control.

The 3–7 day period is an estimated delivery timeframe and may not apply in exceptional circumstances.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Free Shipping

Free shipping is available for orders above ₹3,000, subject to the applicable conditions displayed on the website.

Any applicable shipping charges for orders that do not qualify for free shipping will be displayed during checkout.

9. Cancellation of Orders

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

Where cancellation is accepted after payment has been made, the applicable refund will be processed according to our refund procedure and applicable law.

Nothing in this section limits any rights available to consumers under applicable law.

10. Returns

Because our products include food and consumable products, opened food products are not eligible for return.

Products are also not eligible for return merely because a customer has changed their mind, ordered the wrong product, or no longer wants the product, subject to applicable consumer rights.

However, this restriction does not limit remedies available under applicable law where a product is defective, damaged, incorrect, deficient, or otherwise does not conform to the order or applicable requirements.

11. Damaged, Incorrect, or Missing Products

If a product is received damaged, leaking, incorrect, or otherwise affected during delivery, the customer should contact us within 48 hours of delivery.

Customers may be required to provide:

• Order number;

• Photographs of the product;

• Photographs of the packaging;

• Photographs showing the damage or issue; and

• Other information reasonably required to verify the complaint.

We will review the complaint and determine the appropriate resolution in accordance with the circumstances and applicable law.

Depending on the situation, the resolution may include replacement, refund, or another appropriate remedy.

12. Refunds

Where a refund is approved, we aim to process the refund within 5–7 working days.

The actual time for the amount to appear in the customer's account may also depend on the payment provider or financial institution.

Refunds will generally be processed through the applicable payment method or another appropriate method communicated by us.

Nothing in these Terms limits any refund or consumer remedy that is required under applicable law.

13. Change-of-Mind Purchases

We do not generally accept returns or refunds solely because a customer has changed their mind after purchasing a product.

Customers should carefully review the product, quantity, and delivery information before placing an order.

This provision does not affect rights or remedies available to consumers under applicable law.

14. Offers, Discounts and Promotional Codes

From time to time, Anantha Naturals may offer discounts, promotional codes, special offers, or other promotional benefits.

Promotional offers may be subject to specific conditions, validity periods, product restrictions, quantity restrictions, or other requirements stated with the offer.

Unless expressly stated otherwise:

• Promotional codes may have an expiry date;

• Promotional offers may not be combined;

• Offers may be limited to specified products or customers; and

• We may withdraw or modify an offer subject to applicable law.

15. Customer Reviews and Feedback

Customers may have the opportunity to submit reviews, feedback, suggestions, photographs, testimonials, or other content.

You must ensure that any content submitted by you:

• Is truthful and not misleading;

• Does not violate the rights of another person;

• Does not infringe copyright, trademark, privacy, or other rights;

• Does not contain malicious software;

• Is not unlawful, abusive, defamatory, obscene, or discriminatory; and

• Does not impersonate another person or entity.

We reserve the right to moderate, remove, or decline to publish content that violates these Terms or applicable law.

By voluntarily submitting feedback or suggestions, you allow us to use that feedback for improving our products, services, website, and customer experience.

16. Intellectual Property

All website content, including but not limited to:

• Anantha Naturals branding;

• Logos;

• Product photographs;

• Graphics;

• Product descriptions;

• Text;

• Videos;

• Designs;

• Website layout;

• Software; and

• Other materials

is owned by, controlled by, or licensed to Anantha Organic Products Private Limited or the relevant rights holder, unless otherwise stated.

You may access and use website content for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, commercially exploit, or create derivative works from our website content without prior written permission.

17. Personal Information and Privacy

Your use of the website and submission of personal information are subject to our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, and handled in connection with our website and services.

By using our website, you should review our Privacy Policy before submitting personal information.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, logistics providers, technology providers, or other services.

Third-party services are governed by the terms and policies of the respective third parties.

Anantha Naturals does not control third-party websites or services and is not responsible for their content, policies, availability, or practices, except where otherwise required by applicable law.

19. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption;

• Completely error-free;

• Free from technical problems; or

• Free from security vulnerabilities.

The website may occasionally be unavailable due to maintenance, updates, technical issues, security measures, or circumstances beyond our reasonable control.

20. Errors and Changes to Website Information

The website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to products, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, modify product information, or cancel an affected order where necessary, subject to applicable law.

21. Prohibited Uses

You must not use the website to:

• Engage in unlawful activities;

• Submit false or misleading information;

• Attempt to gain unauthorized access to our systems;

• Introduce viruses, malware, or harmful code;

• Interfere with the operation or security of the website;

• Scrape, copy, or reproduce website content without authorization;

• Conduct fraudulent transactions;

• Infringe intellectual-property rights;

• Impersonate another person or entity; or

• Circumvent security or access-control mechanisms.

We reserve the right to restrict access to the website where prohibited or abusive activity is identified.

22. Disclaimer

We make reasonable efforts to provide accurate information on our website.

However, we do not guarantee that the website will always operate without interruption or error.

Product information should be read together with the applicable product packaging, label, instructions, and other information supplied with the product.

Natural products may have reasonable variations in appearance, colour, texture, aroma, and other characteristics.

Nothing in these Terms excludes any warranty, consumer right, or legal protection that cannot lawfully be excluded under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Anantha Organic Products Private Limited shall not be liable for losses arising solely from circumstances beyond our reasonable control, including certain technical failures, third-party service interruptions, courier delays, or other events beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, or reasonable costs arising directly from your unlawful use of the website, violation of these Terms, or infringement of the rights of another person.

This provision does not limit any rights or remedies available to you under applicable law.

25. Termination or Restriction of Access

We may restrict or terminate access to our website where we reasonably believe that a user has materially violated these Terms, misused the website, engaged in fraudulent activity, or otherwise acted unlawfully.

Termination or restriction of access will not affect rights or obligations that arose before termination.

26. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, subject to applicable law.

Any dispute arising in connection with these Terms or the use of our website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

27. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The latest version will be published on this page with the applicable “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. Entire Agreement

These Terms, together with our Privacy Policy, Refund/Return Policy, Shipping Policy, and other policies expressly referenced on the website, govern your use of our website and purchase of products through the website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

29. Consumer Grievances and Contact Information

For questions, complaints, order-related concerns, or consumer grievances, you may contact us using the details below:

ANANTHA ORGANIC PRODUCTS PRIVATE LIMITED

GSTIN: 37AAZCA8114D1ZF

Email:contact@ananthanaturals.com
Customer Support: 9108705112

Address:
ANANTHA ORGANIC PRODUCTS PRIVATE LIMITED
Sy No 50-1D, Uppanesinapalli, Chigicherla, Dharmavaram Mandal,
Sri Sathya Sai District – 515672, Andhra Pradesh, India.

We will make reasonable efforts to address customer complaints and grievances in accordance with applicable law.

© Anantha Naturals / Anantha Organic Products Private Limited. All rights reserved.